Shipping Policy

Q What are the delivery charges?

A. Delivery charges may apply on certain products/services and would be communicated at the time of order processing.

Q. What are the estimated delivery times?

A. We generally dispatch orders ( other than customized products like dog tags, pet tags etc ) within 48 hours of receiving the order. Customized products are dispatched within 4-5 working days. The delivery usually happens within 2-3 working days after dispatch in New Delhi. For other cities, we deliver between 4-8 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 7-9 business days post-dispatch. Deliveries to very remote locations may take up to 10 business days or longer, depending on the location & geographical constraints.

Q. On which days is delivery not available?

A. We don’t deliver on Public, national or bank holidays.

Q. Is it possible to request for change in the delivery address at any point in time once the order has been placed?

A.

The order has been placed but not dispatched.

Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our email id [email protected] as soon as

possible for the changes in the order.

The order has been placed and dispatched.

Once the order has been placed and dispatched, we would be unable to redirect the order to the secondary delivery address. We apologize for any inconvenience caused and our policies are made to provide a better shopping experience for all our customers. If our shipper is unable to ship the order to your provided address then the order is automatically returned to our warehouse and processed as a return.

For any further queries write to us on [email protected]

Q. Are there restrictions on the shipping of certain products to civilian addresses?

A. Yes, Ballistic Products, Uniforms, Rank epaulettes and other accessories are meant to be worn by soldiers only by law won’t be delivered. The customer can raise a query through mail at [email protected] or can call us at provided contact number i.e. 9810190283/ 9911190283.

Q. How will I get my tracking ID?

A. Post Dispatch from our warehouse, and you will receive an email with tracking details. The same will be available in your order details on [email protected]

Q. What if my order is returned?

A. Once we receive the shipment back in our warehouse, our team will reach out to you to re-confirm the address and dispatch it.